"Our plane was delayed because of the adverse weather in Tromso, and also the strong winds back to Gatwick.
The driver was directed to the coach park, left me a message as to where he was waiting, and told me to ask the chap in the yellow jacket to contact the coach park. It was very efficient. Unfortunately we were diverted off the M23 round Manor Royal, but he stayed cheerful, and we had an excellent journey home.
Thank you for your efficiency."